NEOIVR is our database driven interactive voice response system that allows computer to interact with your customers through database driven interactive voice. The IVR engine is designed to be updated “on the fly” by simply making the necessary entries in the database without ever bringing the system down.
NEOIVR recognizes a combination of audio input and touch-tone keypad selection and provides appropriate responses in the form of voice, call routing, call forwarding and many more. NEOIVR could serve as a stand-alone system, can communicate via TCP sockets with external programs using our own conversation protocol, and it can serve as a front end to your call center.
- Seamlessly incorporates with your website, databases, and CRM systems
- Simple application configuration and works on any PC
- Integrates efficiently with your corporate environment
- Automatically reaches the right agent
- Cost effective & 24/7 customer service
- Pre-recorded voice responses for appropriate situations
- Call Forwarding & routing