NEOCaller is a call center management application that integrates directly with your CRM package. During Inbound calls, you can interface it with IVR as a front end or simply transfer calls to customer service personnel transferring the necessary information such as Caller ID to your own application. This works in such a way that the customers call arrives at the representative’s phone at the same time that the customer record appears on the screen.
With Outbound Calls, a dialer interface places telephone calls and conveys voice messages to the agents. It automatically generates a random list of telephone numbers and verifies that listener is the right person to hear the message.
- Easy Integration with Your Web Site
- No Software Installation Required
- Call Conferencing
- Call Transfer, forwarding, routing
- Operator to Operator Calls