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Grupo Ingedigit is a Venezuela based company that offers a variety of services for diverse sectors. This particular solution involves the transaction processing outfit, a well known provider of payment card services affiliated with most major banks in Venezuela and several in the Caribbean.

The transaction processor wanted to offer its clients web facilities as well as automated customer service. They needed for each portfolio distributor to have its own website offering traditional information regarding the card activity, balance as well as assist is customer service inquiries.

The primary product used for this solution was NeoCaller front ended with NeoIvr. The IVR requested basic account information and provided account answers as well as the option to be transferred to a live operator working under the NeoCaller system. The call traveled from the IVR to the NeoCaller operator featuring a screen pop to the caller’s account.

Some integration was required to interface with the processor’s database. The core system was enabled within thirty days.




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